Accessibility Statement for Lumiere Charity
This statement was last updated on: 12/04/2025
Lumiere Charity is committed to ensuring digital accessibility for all users, including children and families with disabilities. We strive to provide an inclusive and user-friendly experience across our website and services, in line with the Web Content Accessibility Guidelines (WCAG) 2.1 AA, the UK Equality Act 2010, and best practice for public-facing charities.
We are actively working to maintain, assess, and improve accessibility standards through regular audits, user feedback, and continuous development.
We at Lumiere are working to make our site https://www.lumierecharity.org/ accessible to people with disabilities.
Our Commitment to Accessibility
This website has been designed and built to be accessible to the widest possible audience, regardless of ability, device, or assistive technology.
The Lumiere website:
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Complies with WCAG 2.1 AA standards
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Is tested with accessibility tools, including screen readers and WAVE
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Was built and maintained by Constellation Marketing Solutions, using tailored accessibility features available on Wix
Built-in Accessibility Features
We strive to provide an inclusive and user-friendly experience across our website and services, in line with the Web Content Accessibility Guidelines (WCAG) 2.1 AA, the UK Equality Act 2010, and best practice for public-facing charities.
We are actively working to maintain, assess, and improve accessibility standards through regular audits, user feedback, and continuous development.
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Our website includes the following features to support users with varying access needs:
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✅ Full keyboard navigation
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✅ Smart focus rings to highlight selected elements
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✅ Screen reader compatibility with correct semantic tags and ARIA attributes
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✅ Font size and zoom compatibility
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✅ High contrast/dark mode
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✅ Clearly defined site language
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✅ Alt text on all meaningful images
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✅ Accessible use of heading structures (H1, H2, etc.)
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✅ Closed captions and/or transcripts for videos
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✅ Automatic DOM order for logical screen reader navigation
We regularly scan the site using a bespoke Accessibility Wizard and other tools to identify and address issues such as missing labels, low contrast, or navigation barriers.
Content and Communication
We provide key content in multiple formats to support different needs, including:
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Easy Read versions with icons and plain English
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Bullet-point summaries for policies such as our Privacy Policy and Booking Terms
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Guidance using inclusive language and simplified layouts
You may also request documents in the following formats:
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Large print
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Audio recordings
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Braille
To request content in an alternative format, please get in touch with Linda Clark at info@lumierecharity.org.
Bookings and Services
We’ve made our online booking system fully accessible to users who rely on screen readers and keyboard-only navigation.
If you cannot access the online booking system, you can book by telephone or request assistance by contacting us directly.
User Feedback and Accessibility Issues
If you encounter any accessibility barriers or would like to suggest improvements, please get in touch:
Lumiere Charity
Unit 2C, Brookfield Drive
Liverpool, L9 7AJ
📧 info@lumierecharity.org
We aim to respond to all accessibility-related feedback within 72 hours.
Ongoing Accessibility Improvements
We are committed to monthly accessibility reviews and audits to ensure our site and digital services remain inclusive and up to date.
We actively consult with families, children, and professionals with lived experience of disability to guide our content, design, and services. Their insight helps us create a platform that truly meets the needs of our community.
Third-Party Content
Where we link to third-party websites (e.g., funding bodies, external charities, or partner services), we cannot guarantee their level of accessibility. However, we aim to only include links that are helpful and relevant.
Accessibility Beyond the Website
Our inclusion commitment extends beyond our digital presence. We ensure physical accessibility within our venue and adapt our in-person programmes to meet individual needs wherever possible.
Accessibility is a Journey
We recognise that accessibility is an ongoing process. If something on our site isn't working for you, we want to know. Your feedback is essential in helping us provide a better and more inclusive experience for everyone.
Thank you for helping us grow.
